SHIPPING INFORMATION
IMPORTANT UPDATES
AUSTRALIA POST
Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.
The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change.
You can also track your parcels on auspost.com.au by using the tracking tool.
DHL ORDERS
Click here to check the status of your parcel. All customs and duties are the responsibility of the customer
CUSTOM CHARGES
We ship from Australia, depending on which country you are shipping to, you may incur Customs fees. Please familiarise yourself with your country's requirements prior to ordering if you are not prepared to pay the extra fee set by customs as we have no responsibility or authority over this.
PACKAGE INSURANCE
We offer Protect My Order during checkout to protect your order from any lost/damaged in transit and theft (only where your parcel has been left without authority) . The fee is paid by the customer and is a non refundable insurance protection. Protect My Order does not cover
Authority to Leave parcels
Incorrect addresses.
Authority for someone to accept parcel from your local post office
For more information about Protect My Order, please visit this page.
Service | Expected delivery time | Cost |
---|---|---|
STANDARD | 3-6 Business days from dispatch date |
$10 for orders under $80.00* Free for orders $80.00 and over * ( excludes physical gift cards and Rewards products) |
EXPRESS | 1-3 Business days from dispatch date |
$15 |
Service | Expected delivery time | Cost |
---|---|---|
EXPRESS | 1-3 Business days |
$20NZD for orders under $200 NZD Free for orders $200NZD ( excludes physical gift cards and Rewards products) |
STANDARD- PO BOX deliveries only | 5-8 business days |
$10 NZD for orders under $200NZD Free for orders $200NZD and over |
Service | Expected delivery time | Cost |
---|---|---|
EXPRESS | 2-4 Business days from dispatch date In flight options available - see below * |
$25 USD - Orders up to $69.99USD $15 USD - for order $70 - $199.99USD Free for orders over $200 USD * * excludes USA Military and PO BOX and physical gift cards |
INTERNATIONAL EXPRESS POST - PO/APO/FPO Box Addresses Only | 8-11 business days |
$25 USD* Free for orders over $200 USD |
Service | Expected delivery time | Cost |
---|---|---|
INTERNATIONAL STANDARD POST | 6-9 Business days from dispatch date |
$15 CAD Free on orders over $200 CAD - excludes physical gift cards and Rewards products |
Express | 3-5 Business Days |
$32 CAD |
Country | Service | Expected delivery time | Cost |
---|---|---|---|
Cook Islands Fiji French Polynesia New Caledonia Solomon Islands Tonga Vanuatu |
INTERNATIONAL STANDARD POST | 8-11 Days |
$30 AUD Free for orders over $200AUD Customs charges are not included in this service and excludes physical gift cards and Rewards products |
Service | Expected delivery time | Cost |
---|---|---|
INTERNATIONAL EXPRESS POST | 6-8 Business days from dispatch date |
£15 POUNDS Free on orders over £120 POUNDS - excludes physical gift cards and Rewards products |
EXPRESS | 3-4 business days |
£21 POUNDS |
Country | Service | Expected delivery time | Cost |
---|---|---|---|
Hong Kong Japan Taiwan Malaysia Singapore Macao Philippines |
INTERNATIONAL EXPRESS POST | 4-10 Business days from dispatch date *country dependent |
$30 AUD Free for orders over $200AUD Customs charges are not included in this service and excludes physical gift cards and Rewards products |
Country | Service | Expected delivery time | Cost |
---|---|---|---|
Czechia France Germany Spain Sweden Norway Italy Finland Switzerland Samoa |
INTERNATIONAL EXPRESS POST | 6-15 Business days from dispatch date *country dependent |
$45 AUD Free for orders over $250AUD Customs charges are not included in this service and excludes physical gift cards and Rewards products |
Country | Service | Expected delivery time | Cost |
---|---|---|---|
Ireland Croatia Belgium Slovakia Iceland Greece Poland Colombia Luxembourg Netherlands Romania CzechRepublic Chile Georgia Finland Taiwan Serbia Portugal Austria Cyrpus United Arab Emirates |
INTERNATIONAL EXPRESS POST | 10-15 Business days from dispatch date *country dependent |
$55 AUD Free for orders over $300AUD Customs charges are not included in this service and excludes physical gift cards and Rewards |
INCORRECT ADDRESSES & SERVICE DISRUPTIONS
While we will do all we can to ensure your order is delivered on time and to the right address, ECHT cannot be held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout.
AUTHORITY TO LEAVE / SIGNATURE RELEASE
This gives the delivery driver the authority to leave your package on the property if or when nobody is there to receive it. This means a signature is not required upon delivery. Once delivery is completed, any lost or stolen items will be the responsibility of the customer. ECHT is not responsible for any parcels that are lost or stolen unless during transit. We advise you to select "Signature Required" if there is nowhere safe to leave a parcel.
Authority to leave includes authorisations by property and/or individual/business.
AUTHORITY FOR SOMEONE TO COLLECT PARCEL FROM YOUR POST OFFICE
This gives the Post Office employees to hand over your parcel to the nominated name requested on your tracking number link or web app. Once your parcel is marked delivered and accepted by the individual you have nominated, any lost or stolen items will be the responsibility of the customer. ECHT is not responsible for any parcels that are lost or stolen unless during transit.
OTHER SCENARIOS
If your parcel is being delivered to a building that contains multiple apartments/units/businesses and someone signs for your parcel i.e. concierge, reception - this is deemed as successfully delivered. ECHT takes no responsibility for any parcels not received in this scenario. To avoid this situation please utilise parcel collect, parcel lockers or alternative arrangements.
PROTECT MY ORDER
We offer Protect My Order during checkout to protect your order from any lost/damaged in transit and theft. The fee is paid by the customer and is a non refundable insurance protection. This does not cover Authority to Leave packages and incorrect addresses.For more information about Protect My Order, please visit this page